In our transcription web app, each job you submit goes through several stages from submission to completion. Understanding these job statuses helps you keep track of your project's progress and know what to expect at each phase. Below is an overview of the different job statuses and what each one means.
Initial Stage:
Submitted
When you first submit a transcription job, it enters the Submitted status. This means we have received your request, but our team hasn't started processing it yet. At this stage, you don't need to take any further action unless we contact you for additional information.
Estimate
Some jobs may need a custom estimate, especially if they involve special requirements or formats. In the Estimate status, our team is preparing a cost estimate for your job. You'll receive a notification when the estimate is ready. You'll need to approve or deny the estimate before we proceed with processing your job.
Stage 2: Transcribing
Once you've approved the estimate (if applicable), your job moves to the Transcribing status. Our professional transcriptionists are actively working on converting your audio or video files into a text document. This phase involves carefully listening to your recordings and accurately transcribing the content.
Stage 3: Finalizing
In the Finalizing status, the initial transcription is complete. Our QA team is reviewing the document for accuracy, completeness, and adherence to formatting standards. This step ensures that the final transcript meets our high-quality standards before delivery.
Stage 4: Ready for Delivery
After passing the QA review, your job enters the Ready for Delivery status. The final transcript is ready, but it may require payment before you can access it. Please review any outstanding invoices and make the necessary payments to receive your transcription. You can make payments directly through the Invoices section in your account.
Final Stage: Complete
When your job reaches the Complete status, it means the transcription is fully processed and available to you. If you've selected digital delivery, you can download the transcript from your account under the My Jobs section. If you've requested a physical copy, it has been mailed to your specified address. You can view the tracking number in your account to monitor the delivery status.
Additional Information
-
Notifications: You'll receive email notifications or in-app alerts as your job progresses through each status, keeping you informed every step of the way.
-
Viewing Job Details: At any time, you can click on a job in the My Jobs section to view detailed information, including its current status, estimated completion time, and any actions required from you.
-
Payment Reminders: To avoid delays, ensure that your payment information is up to date and promptly settle any invoices when your job is in the Ready for Delivery status.
-
Support: If you have questions about your job's status or need assistance, please contact our customer support team through the Contact Support option in the app.
Understanding these job statuses empowers you to manage your transcription projects effectively, ensuring a smooth and efficient workflow. We're committed to providing transparency and keeping you informed throughout the transcription process.